At KitchenRaku We strive to provide our customers the best experience possible. That is why we offer a 30-day window for customers to request a refund on orders, starting from the date of receipt. Should you need assistance, please email us at customer@shcoatex.com or coatexusa@gmail.com

We will gladly provide a return label if a return has been requested by a KitchenRaku Customer Service Representative. Please note that the KitchenRaku have a non-refundable processing fee of $3.50.

Unfortunately, we cannot offer any refunds for orders past the 30-day window.

Defects that will be approved for replacement:

• Holes
• Burns
• Warping

The following are not considered as a defect, but are considered normal wear and tear:

• Fraying
• Watermarks
• Folds that are not caused by shipping.

Please provide photos when making defect claims.

If you have any queries about orders which are beyond the 30 day period, please feel free to contact us at customer@shcoatex.com.

Shipping Return address:

Kitchenraku RETURNS: 5610 Grace Pl, COMMERCE, California, 90022

• Warranty covers our induction cooktop mats only

• Valid 12 months from the date of receipt.

• **Photos are Required**

• Valid for up to 1 free replacement.

We sincerely guarantee that our product is specifically designed to fit your stove model. Any modification of the product from its original design will void the warranty.

To claim a warranty, please email us at customer@shcoatex.com or coatexusa@gmail.com